frequently asked questions
The immersive virtual reality expedition is forbidden for children under 8 years of age and less than 1.30 metres tall. Children over 8 are the sole responsibility of their parent(s) and/or carer(s).
The immersive virtual reality expedition is forbidden for children under 8 years of age and less than 1.30 metres tall. Children over 8 are the sole responsibility of their parent(s) and/or carer(s).
Yes, by going to “gift card” section, you can buy a gift card online for the single price of £45.
The experience costs £45 per person.
For groups of 4 or more, the price is £39 per person.
The “reduced price” of £39 per person is only available to the people listed below, on presentation of valid proof: students, under 18 years old, people with reduced mobility and their carer (1 carer per person), jobseekers and NHS employees. Visitors who fail to present valid proof of entitlement will be required to pay the difference between the “reduced price” and the “full price” on the spot by credit card.
The immersive virtual reality experience lasts 45 minutes. We recommend that you allow 1 hour to leave your cloakroom and get ready.
A group is made up of 3 visitors, although several groups of 3 people can follow the expedition and travel together.
Tickets purchased from our box office are non-cancellable and non-refundable.
Yes, you buy your tickets on site for the same day, if there’s availability, or for a later date.
However, it is preferable to buy your tickets through our online ticketing service to make sure you have availability.
Yes, the immersive expedition is accessible to people with reduced mobility. A lift is available to access our venue. There are no steps within the space hosting the expedition and the equipment is adapted for people with reduced mobility.
The immersive expedition equipment consists of an adjustable virtual reality headset and a backpack containing a 3kg laptop.
Yes, people who wear glasses can experience our expedition in virtual reality. Our staff will be on hand to show them how to position the headset correctly.
No, people with a heart condition or epilepsy cannot take part in our immersive virtual reality expedition.
No, the equipment (computer on the back and headphones on the head) is incompatible with carrying a baby in a baby carrier on the stomach or back, or with in a stroller.
The immersive expedition is available in three languages: French, English and Chinese.
No, the visual content of our immersive expedition is not subtitled.
Yes, a person wearing a hearing aid can follow and hear the content of the experience. The virtual reality headset has small speakers that emit sound over the ears.
On our online ticketing service, slots are displayed 90 days in advance. In other words, today you can only book for all the slots available in the next 90 days.
No, ticket dates cannot be changed, as indicated in our General Terms and Conditions.
No, we can scan your ticket electronically on your phone. However, to make the map easier to read, you can print out your ticket.
No, there are no toilets in the venue. Our visitors can use Westfield toilets in the shopping center.